Refund Policy


Damaged or Missing Products/Order

Exchanges/refunds are offered only in the event you have received incorrect items, damaged/inoperable product, or are missing items. Please take a picture of the products immediately and e-mail them along with a description of the problem to If necessary a pre-paid label will be sent to your e-mail for return of the product for inspection.


(if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


(if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


To return your product, the Skooma team will coordinate a prepaid label and return instructions.

Late or missing refunds

(if applicable)
There will always be processing time before a refund is posted. Skooma will notify you once a refund has been issued so you can begin tracking progress of the funds. Please allow some time for the refund to post to your bank or credit card companies before contacting Skooma. If you’ve received the refund notice from Skooma and 10 business days have passed without receiving the funds in your account, please contact us at